You can expand the scope of built-in user roles included in WP Ticket Pro and Enterprise editions from the plugin settings. This feature effectively integrates third party products or other emdplugins.com products with WP Ticket. For example, you may modify what your support agents can do on your site by adding publishing posts and pages. So when an support agent logs in, she can see the posts and pages menu links in the backend and create or update posts and pages.